Call Transcription and call centers

 

Communication is the key when it comes down to pretty much everything you want to do in life. Looking to ace an interview? Want to sell your new product? Have a presentation in university? Communication is literally the single most important factor that can make the magic happen and turn dust into gold. Call transcription services are one of the trending services in different industries due to the benefits it offers in making communication effective and comprehensive.

This blogpost will look into how call transcription services are helping different industries in improving and enhancing their communication with their respective prospects.

 

Call transcription increasing trend

Call transcription services are very popular in multiple industries but they are most widely utilized in the call center industry where call transcriptions help record and document the numerous calls that are received and made.Call transcription allows you to convert your live or recorded calls into its corresponding text documents which can be used for extracting useful data out of it.

 

Types of call transcription in call centers

Call transcription is mainly carried out in two ways. The first one is the human call transcription in which a human transcriptionist will receive your audio calls, listen to it precisely and write it down word by word.

The other form of call transcription is thought to use artificially intelligent softwares. Your audio calls are uploaded on these softwares and within a few seconds the transcribed copy of your audio files is generated.

Both methodologies carry equal importance and are equally in demand. Where human call transcription offers precise accuracy to it’s very meticulous detail, the AI based call transcription services offer speedy and timely delivery of the document.

 

Benefits of call transcription in call centers

 

Having stated what call transcription is and what are the two primary ways of call transcription , let’s get down to how call centers benefit from call transcription. Call centers are all about calls and lots and lots of calls. These irrespective of if they are inbound or outbound carry immensely important information which can be a great booster for effective marketing purposes. Call transcription of these call center calls allows you to document those calls and they insightfully analyse these documents to extract out useful information from it such as audience preferences, trends, likes and dislikes which are extremely important in challenging your marketing efforts in the right direction. Furthermore, call centers also benefit from call transcription in improving the quality of their services. Reading out the call transcription of their calls gives them an idea of the quality of the calls and thus can help them learn and improve.